Track Your Order
Tracking your package
To get tracking numbers and delivery updates:
You will login to your Shop App on your phone. If you do not have the Shop App on your phone download it by visiting your app store on your phone. You will need to use the email address that you used to make your purchase.
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Find the product that you want to track
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View all updates to get:
- delivery updates
- tracking numbers
If you ordered more than one thing, they may have separate delivery dates and tracking info. Some packages, like standard international deliveries, might not be trackable.
Understanding delivery statuses
- Arriving: usually followed by a date. Your package is on its way to you
- Out for delivery: your package will be delivered today
- Delivered: your package has been delivered, and might be in your safe space
- Undeliverable: your package could not be delivered, and will be returned to our fulfilment warehouse. When we receive it, we will automatically issue you a refund. If you elected to purchase the REDO shipping protection insurance you can make a claim at https://theshoelada.com/apps/redo/account/login.
Solving delivery problems
You can check what to do when:
- Order hasn't shipped yet: if you're expecting the package and don't see a status update, that's normal. Depending on the carrier, items may take up to 14 days to delivered keeping in mind that if there is a product on back order it may delay it longer. We do try to split orders into 2 orders so that you can get the bulk of your products right away. Just know that once you place your order it willbegin to be processed immediately. You will receive a tracking number to your email once it has been packaged and shipped.
- Order is delayed: things like weather and traffic can cause delivery delays. Most late parcels arrive within 48 hours of the estimated delivery date. If the order has already been shipped, you can't cancel it
- Missing package: if your package shows as delivered but you haven't received it, contact the shipping carrier listed on the tracking page or if you elected to purchase the REDO shipping protection insurance you can make a claim athttps://theshoelada.com/apps/redo/account/login
- Missing items: if you received a package that's missing an item, it may have been shipped separately or if an international hazmat item Customs mave have denied entry of the product and sent it back. This is out of our control. There will not be a refund for the missing item as all the bundles include those items as bonus gifts.